Need help with your order?
Can I change my order details?
To get your order to you as quick as possible, once your order is confirmed, details are immediately sent to our warehouse who begin packing your order. Once our warehouse has received your order we are unable to change order details including the shipping address, contact details or postal service.
When will I receive my order?
The time it takes for your order to reach you depends on your shipping address and the postal service you selected at checkout. In general, Australian orders may take up to 5 days to arrive, while international orders may take between 14-28 days. When your order has shipped you will receive a notification and tracking details (if applicable). Unfortunately at times orders may take longer than these periods due to high-demand periods or unexpected delays with the postal service. These delays are out of our control and as such we cannot guarantee delivery timeframes on any orders.
I purchased a pre-order item, when will I receive it?
Pre-orders products will not be shipped from our warehouse until the release date specified on the product page. If you've purchased a pre-order item in the same order as other products, the order will not ship until all products are available. We are unable to split orders or ship items separately.
How do I check if an item is in my size?
See our Size Guide for product details.
The product I want is out of stock or not in my size. When will more be available?
Some items are very popular or limited and may not be available in all sizes or colours. We're unable to predict when or if more stock will be available in the future. Check back frequently for new stock and new products.
I purchased a product and it's now on sale. Can I get a refund of the difference?
Individual product prices may change or be part of special discount promotions. All product prices are final at the time your order is completed and we are unable to refund orders if the price changes later.
I wasn't home to receive my order, what now?
Australian Orders: If no-one is available when delivery is attempted, Australia Post will leave your order in a safe space, or deliver your order to the closest collection point and leave a delivery slip at your address with details. You can also check your tracking link for these collection details. Please ensure you collect your order within 10 days or it may be returned to us. Uncollected orders will be cancelled and a return fee may be charged.
International Orders: If no-one is available at your address when the local carrier attempts delivery, your order may be left unattended, returned to a depot or transferred to a collection point. In most cases, you will be contacted by the local carrier with further details. Please ensure you follow instructions provided to you as uncollected parcels cannot be returned to us and will be treated as abandoned.
Will I be charged bank fees if buying from outside of Australia?
All items are charged in Australian Dollars (AUD). If you complete an order using a non-Australian issued credit card, your bank may convert the order total into your local currency and charge additional fees to do so. This charge and the conversion rate comes directly from your bank and is out of our control. Please check these details with your bank before placing your order.
My order is being held by customs, what do I do?
Some countries charge additional customs fees or require additional information on items entering the country. These policies and charges are out of our control and we are unable to help if your order has been held by customs in your local country. In most cases, your local authority will contact you to let you know they are holding your order and provide additional information. Please ensure you check local custom and import details before placing your order.
Still need help?
Use the form below to contact our customer service team. Be sure to include your order number when your message relates to an order.
Please note this contact email is for online merchandise orders only. For information regarding meet and greets please refer to the product page.
For further information on orders and shipping please visit here.